For suppliers
Drive with Movesmith.
Properly priced jobs, clear payouts.
No bidding wars. No lead fees. No chasing invoices. Movesmith handles the booking, customer communication and payment, so you can focus on completing the job properly.
Questions before applying? Call 020 3143 1719 (Mon–Sun 8am–8pm) or email suppliers@movesmith.uk.
Why operators drive with Movesmith.
- Fixed-price jobs offered to you
- No bidding against other operators
- No lead fees, listing fees or monthly subscription
- Clear commission agreed before you start
- Customer payment authorised before the job goes ahead
- Payout processed after completion
- Decline offered jobs before accepting with no penalty
Commission
Clear commission, agreed up front.
Your commission is agreed during onboarding based on your zone, vehicle and crew setup.
Congestion Charge and Dartford Crossing pass through to you 100%. No lead fees, no listing fees, no monthly subscription.
Payouts
Paid after each completed move.
Once the move is completed and confirmed, your payout is processed to your bank on the next working day.
For solo operators
A van and the right insurance is enough to start.
You don't need a fleet or a website. With a van, a valid licence and Goods in Transit insurance you can take Movesmith jobs. We handle the bookings, customer communication and payment, so you can focus on completing the job.
No monthly fees, no lead costs — just the agreed commission on completed jobs.
Two cover tiers, two job boards.
The floor gets you on the platform. Higher verified cover can unlock a wider range of suitable Movesmith jobs.
Insurance guidance →How supplier onboarding works.
- 1
Request access
Tell us about your business, base postcode, vehicle type and crew setup. No sign-up fees, no long forms.
- 2
Document check
We check your Goods in Transit and Public Liability insurance, confirm your service-area fit, and make sure you understand the supplier standards. Usually within 48 hours.
- 3
Activation
If approved, we set up your supplier account, confirm your commission and payout terms, and start offering suitable jobs.
- 4
Performance monitoring
After activation, your reliability, communication and completion quality are monitored through real job performance.
What you need to join
Every operator must provide the required documents and agree to Movesmith operating standards before taking jobs. We check the documents you provide and confirm service-area fit before activating your account.
- Goods in Transit insurance
- Public Liability insurance
- A suitable van or vehicle for the jobs you accept
- A UK base postcode
- A working smartphone for job updates
- Ability to communicate clearly with customers and Movesmith
- Agreement to Movesmith supplier terms and reliability standards
Supplier responsibility
You are responsible for ensuring any vehicle used for Movesmith jobs is roadworthy, taxed, MOT'd where required, insured and legally compliant. Movesmith may request evidence or pause access if concerns are raised, but suppliers remain responsible for vehicle compliance.
Reliability
Accepted jobs need to be honoured unless there is a genuine issue. If something changes, tell us early so we can protect the customer and support the operator.
Declining an offered job before accepting is always free and never counted against you. The detailed reliability framework — including how repeated cancellations after acceptance are handled — is covered during onboarding.
Supplier questions
Do I pay for leads?
No. Movesmith does not charge lead fees, listing fees or monthly subscription fees. You only pay the agreed commission on completed jobs.
How is commission agreed?
Your commission is agreed during onboarding based on your zone, vehicle and crew setup. Congestion Charge and Dartford Crossing pass through to you at 100% — Movesmith takes zero commission on those.
Email hello@movesmith.uk if you want to talk specifics before you apply.
When do I get paid?
Once the move is completed and confirmed, your payout is processed to your bank on the next working day.
Can I decline a job?
Yes. You can decline an offered job before accepting it with no penalty. Once you accept a job, we expect it to be completed unless there is a genuine issue.
What insurance do I need?
Operators need valid Goods in Transit and Public Liability insurance before taking Movesmith jobs. We'll confirm the exact requirements during onboarding.
What if the customer's move is bigger than booked?
Tell Movesmith before loading begins. We'll review the change, speak with the customer and agree whether the price, scope or date needs updating. You should not be left doing extra work for free.
What if a customer cancels on me?
You're paid a supplier-compensation fee depending on how close to the move the customer cancelled. At 24–48h: 60% of the cancellation fee. Same-day: 65%. Customer no-show: 70% of the full booking. Customer cancellations 48 hours or more before the move are free for the customer and don't generate a compensation fee.
You aren't left working for free because the customer changed their mind last minute.
What if the customer doesn't show up on move day?
Try the customer's phone number (revealed on acceptance) and message them through the booking. If you can't reach them after 30 minutes on site, contact dispatch from your supplier portal — we initiate the no-show process from the back office.
Customer no-shows count as a 100% cancellation on the customer's side. You receive 70% of the booking total as compensation in your next payout. The customer is on the hook for the full fee.
What if the customer says I damaged something on the day?
Movesmith collects photos at three points — pre-move, post-load, and post-delivery — through the supplier portal. If a customer raises a damage claim within 24 hours of completion, we contact you with the customer's description and photos alongside yours.
If your Goods-in-Transit cover applies, we connect you with the customer to handle the claim through your policy. If liability isn't clear-cut, our team reviews the photos and timeline. Capture is held during the review window so funds aren't paid out under dispute.
This is why we're strict about the photo workflow — it protects you as much as the customer.
What if I'm running late or have a vehicle breakdown?
Update the customer through the booking thread as soon as you know — they're watching the tracking page and a heads-up beats silence every time. For a breakdown that stops the move, contact dispatch immediately so we can either reassign or rebook with the customer.
Genuine delays (traffic, longer loading than expected) aren't strikes. Vehicle breakdowns are handled case-by-case — we don't strike you for a flat tyre, but we do expect timely communication.
What if the customer's being difficult on move day?
Stay calm and professional — document the issue with photos through your portal and message us through the booking thread. Dispatch can mediate in real time.
Don't perform extra work for free, don't escalate the argument, don't leave the job without telling us first. Your reputation, your safety, and our ability to back you up later all depend on having documentation and a paper trail.
Do you take a cut on Congestion Charge or Dartford Crossing?
No. Those go 100% to you — we surface them to the customer as pass-through line items and pay you the full amount. You handle the actual charge on the day with TfL or National Highways.
What areas do you cover?
We cover Greater London and the South East — our operator network is concentrated across London and the Home Counties. Customer bookings cover London and the South East at fixed prices; longer journeys are handled via custom quotes.
How do I get in touch before applying?
Email suppliers@movesmith.uk — we reply to every supplier enquiry within 48 hours.
Drive with us.
Two minutes to request access. 48 hours for us to verify. First job offered as soon as a match comes in.