For suppliers
Drive with Movesmith.
Properly priced jobs, clear payouts.
No bidding wars. No lead fees. No chasing invoices. Movesmith handles the booking, customer communication and payment, so you can focus on completing the job properly.
Questions before applying? Call 020 3143 1719 (Mon–Sun 8am–8pm) or email supplier@movesmith.uk.
Why operators drive with Movesmith.
- Fixed-price jobs offered to you
- No bidding against other operators
- No lead fees, listing fees or monthly subscription
- Clear commission agreed before you start
- Customer payment authorised before the job goes ahead
- Payout processed after completion
- Decline offered jobs before accepting with no penalty
Commission
Clear commission, agreed up front.
Your commission is agreed during onboarding based on your zone, vehicle and crew setup.
Your share is all-inclusive — crew, van, fuel and driving time. Road charges (Congestion Charge, Dartford Crossing, Blackwall/Silvertown) pass through to you 100% on top. No lead fees, no listing fees, no monthly subscription.
Payouts
Paid after each completed move.
Customer signs off with their PIN → your payout releases immediately, paid via Stripe. No PIN available? We review and release, normally within 48 hours.
For solo operators
A van and the right insurance is enough to start.
You don't need a fleet or a website. With a van, a valid licence and Goods in Transit insurance you can take Movesmith jobs. We handle the bookings, customer communication and payment, so you can focus on completing the job.
No monthly fees, no lead costs — just the agreed commission on completed jobs.
Two cover tiers, two job boards.
The floor gets you on the platform. Higher verified cover can unlock a wider range of suitable Movesmith jobs.
Insurance guidance →How supplier onboarding works.
- 1
Request access
Tell us about your business, base postcode, vehicle type and crew setup. No sign-up fees, no long forms.
- 2
Document check
We check your Goods in Transit and Public Liability insurance, confirm your service-area fit, and make sure you understand the supplier standards. Usually within 48 hours.
- 3
Activation
If approved, we set up your supplier account, confirm your commission and payout terms, and start offering suitable jobs.
- 4
Performance monitoring
After activation, your reliability, communication and completion quality are monitored through real job performance.
Coverage
Jobs that cluster, on purpose.
Movesmith concentrates jobs inside a tight corridor — your next job is minutes from your last one, not across London. Operators based in the highlighted corridor get the densest flow.
What you need to join
Every operator must provide the required documents and agree to Movesmith operating standards before taking jobs. We check the documents you provide and confirm service-area fit before activating your account.
- Goods in Transit insurance
- Public Liability insurance
- A suitable van or vehicle for the jobs you accept
- A UK base postcode
- A working smartphone for job updates
- Ability to communicate clearly with customers and Movesmith
- Agreement to Movesmith supplier terms and reliability standards
Supplier responsibility
You are responsible for ensuring any vehicle used for Movesmith jobs is roadworthy, taxed, MOT'd where required, insured and legally compliant. Movesmith may request evidence or pause access if concerns are raised, but suppliers remain responsible for vehicle compliance.
Reliability
Accepted jobs need to be honoured unless there is a genuine issue. If something changes, tell us early so we can protect the customer and support the operator.
Declining an offered job before accepting is always free and never counted against you. The detailed reliability framework — including how repeated cancellations after acceptance are handled — is covered during onboarding.
Supplier questions
Do I pay for leads?
No. Movesmith does not charge lead fees, listing fees or monthly subscription fees. You only pay the agreed commission on completed jobs.
If you're weighing this up against other work, here's what man and van jobs in London look like on Movesmith.
How is commission agreed?
Your commission is agreed during onboarding based on your zone, vehicle and crew setup. Congestion Charge and Dartford Crossing pass through to you at 100% — Movesmith takes zero commission on those.
You can see what jobs are priced at and what comes off the top before you apply.
Email hello@movesmith.uk if you want to talk specifics before you apply.
What does my payout cover?
Your share of each job is all-inclusive: it covers your crew, your van, fuel, mileage and driving time — including the drive from your base to the pickup. There is no separate mileage or travel payment on top.
Road charges are different: the Congestion Charge, Dartford Crossing and Blackwall/Silvertown tunnel fees are added to the customer's price and passed through to you at 100%, because you're the one paying TfL. ULEZ is not charged to customers — a compliant vehicle is your responsibility.
Longer jobs carry a distance charge in the customer's price, and your share rises with it. Cross-London house moves over 8 miles add a driving supplement that passes through to you at 100% — same rule as tolls.
When do I get paid?
When the customer signs off the move with their Sign-Off PIN, your payout releases immediately. If no one is available to give the PIN, the move goes to Movesmith review and your payout normally releases within 48 hours. All payouts are paid to your bank through Stripe.
Can I decline a job?
Yes. You can decline an offered job before accepting it with no penalty. Once you accept a job, we expect it to be completed unless there is a genuine issue.
What insurance do I need?
Operators need valid Goods in Transit and Public Liability insurance before taking Movesmith jobs. We'll confirm the exact requirements during onboarding.
What if the customer's move is bigger than booked?
Tell Movesmith before loading begins. We'll review the change, speak with the customer and agree whether the price, scope or date needs updating. You should not be left doing extra work for free.
What if a customer cancels on me?
Where a fee is retained from the customer, you receive a share of it as compensation for the blocked day. Cancelled 24–48 hours before the move: the customer pays 50% and you receive 60% of that retained fee. Under 24 hours: 75% retained, your share 65%. Customer no-show: 100% retained, your share 70%. Cancellations 48 hours or more before the move are free for the customer, so no compensation fee arises.
You aren't left working for free because the customer changed their mind last minute.
What if the customer doesn't show up on move day?
Try the customer's phone number (revealed on acceptance) and message them through the booking. If you can't reach them after 30 minutes on site, contact dispatch from your supplier portal — we initiate the no-show process from the back office.
A customer no-show means 100% of the booking is retained from the customer, and you receive 70% of that retained fee as compensation in your next payout.
What if the customer says I damaged something on the day?
Movesmith collects photos of the goods at pickup (before loading) and at delivery (after unloading) through the supplier portal. If a customer raises a damage claim within 7 days of completion, we contact you with the customer's description and photos alongside yours.
Movesmith handles the claim with the customer — you're never asked to deal with the customer or their insurer directly. We're the customer's single point of contact and settle with them under Movesmith Cover. Where your Goods-in-Transit cover applies, we recover from you and your insurer separately, behind the scenes — you engage with us, not the customer. If liability isn't clear-cut, our team reviews the photos and timeline, and capture is held during the review window so funds aren't paid out under dispute.
This is why we're strict about the photo workflow — it protects you as much as the customer.
What if I'm running late or have a vehicle breakdown?
Update the customer through the booking thread as soon as you know — they're watching the tracking page and a heads-up beats silence every time. For a breakdown that stops the move, contact dispatch immediately so we can either reassign or rebook with the customer.
Genuine delays (traffic, longer loading than expected) aren't strikes. Vehicle breakdowns are handled case-by-case — we don't strike you for a flat tyre, but we do expect timely communication.
What if the customer's being difficult on move day?
Stay calm and professional — document the issue with photos through your portal and message us through the booking thread. Dispatch can mediate in real time.
Don't perform extra work for free, don't escalate the argument, don't leave the job without telling us first. Your reputation, your safety, and our ability to back you up later all depend on having documentation and a paper trail.
Do you take a cut on Congestion Charge or Dartford Crossing?
No. Those go 100% to you — we surface them to the customer as pass-through line items and pay you the full amount. You handle the actual charge on the day with TfL or National Highways.
What areas do you cover?
We cover Greater London and the South East — our operator network is concentrated across London and the Home Counties. Customer bookings cover London and the South East at fixed prices; longer journeys are handled via custom quotes.
How do I get in touch before applying?
Email supplier@movesmith.uk — we reply to every supplier enquiry within 48 hours.
Drive with us.
Two minutes to request access. 48 hours for us to verify. First job offered as soon as a match comes in.