For suppliers
Drive with Movesmith.
Properly priced jobs, clear payouts.
Will I get work?
Work depends on customer demand, your area, availability and suitability for each move. Joining does not guarantee jobs or a weekly income. You can see the complete fixed supplier payout and requirements before deciding whether to accept an offer.
How offers, approval and fees work
Portal access lets you prepare your details. Movesmith reviews your evidence, Admin gives the final supplier approval, and current job-eligibility checks still apply. These are separate steps. Approval does not create customer demand.
Suitable suppliers receive offers in ranked groups. Jobs not accepted through those offers can then appear on the job board for eligible suppliers. You can decline before accepting. Acceptance still depends on the job's current checks.
There are no lead or subscription fees. Movesmith's platform commission is part of the job's commercial split; the complete supplier payout is shown before you accept. You do not pay simply to wait for work.
Keep your operating area, vehicle and crew capacity, evidence and availability accurate and current. These help us identify suitable jobs, but cannot guarantee offers.
No bidding wars. No lead fees. No chasing invoices. Movesmith handles the booking, customer communication and payment, so you can focus on completing the job properly.
Founding operator applications are open nationwide. London is our first customer launch market; the next city cohorts open as verified local coverage becomes ready.
Based outside London? Register for your area — we're onboarding operators across the UK now.
Questions before applying? Call 020 3143 1719 (Monday–Friday, 8am–5pm, UK time) or email suppliers@movesmith.uk.
Why operators drive with Movesmith.
- Fixed-price jobs offered to you
- No bidding against other operators
- No lead fees, listing fees or monthly subscription
- Clear commission agreed before you start
- Customer payment authorised before the job goes ahead
- Payout processed after completion
- Decline offered jobs before accepting with no penalty
Commission
Your fixed payout, agreed up front.
Your job offer shows the applicable commercial arrangement and complete fixed payout before you accept. Existing commission agreements and versioned cost-plus offers follow their accepted terms.
Your share is all-inclusive — crew, van, fuel and driving time. Road charges (Congestion Charge, Dartford Crossing, Blackwall/Silvertown) pass through to you 100% on top. No lead fees, no listing fees, no monthly subscription.
Payouts
Paid after each completed move.
Customer signs off with their PIN → after successful capture and hold checks, your payout is submitted to Stripe for processing. No PIN available? We review, normally within 48 hours.
Released is not the same as in your bank. Stripe's standard UK schedule is typically 3 working days; your first payout can take up to 7 calendar days. Check Stripe for your expected arrival date.
Before you accept: check the whole job.
For example, a two-journey move includes a return to pickup and a second delivery with the same vehicle, driver and crew. Evaluate both journeys, not just the first trip.
- The work
- Check the items, access at both ends, crew, vehicle, journey sequence and total planned duration.
- Your payout
- Use the complete payout in the job offer, not the customer’s headline price. Supported road charges are passed through without commission.
- Your costs
- Allow for crew pay, fuel, return driving, vehicle costs and tax. Payout is business revenue, not take-home profit.
- Your choice
- Accept only if your team can fulfil the complete plan. Declining an offer before acceptance carries no penalty.
For solo operators
Work independently. Apply as a solo operator.
You don't need a fleet or a website to apply. Before you can accept work, the required insurance, vehicle, driver, payout and approval checks must pass. Then choose when you are available and accept only jobs that fit your setup.
No monthly fees or lead costs. Each accepted offer states the applicable commercial arrangement and complete payout.
Your verified cover helps determine which jobs fit.
Your verified Goods in Transit limit must meet the customer's declared goods value. Higher cover can widen your options, but vehicle, crew, driver, availability and all other job checks still apply.
Insurance guidance →How supplier onboarding works.
- 1
Request access
Tell us about your business, base postcode, vehicle type and crew setup. No sign-up fees, no long forms.
- 2
Portal access
If your access request is accepted, we open your supplier portal so you can upload documents and complete your business, driver and payout details.
- 3
Document checks and approval
We review your Goods in Transit and Public Liability insurance within 1 business day of upload, record the area you cover, and check your onboarding details. Final Admin approval records job eligibility but does not switch availability on. Suitable offers depend on your approved work scope, insurance, capacity and job dates.
- 4
Performance monitoring
After activation, your reliability, communication and completion quality are monitored through real job performance.
Coverage
A national network, built locally.
We're recruiting established operators across the UK and organising each application into a city cohort. London launches first; new cities activate when local coverage is strong enough to offer customers a dependable service. Applying early gives you a place in your area's founding network, subject to verification and demand.
Founding cohorts open UK-wide
Request access for your operating area now. We'll verify your business and documents, record your coverage, and tell you clearly whether your city is launching, building its founding cohort, or waiting for the next activation stage.
Register for your area →What you need to join
Every operator must provide the required documents and agree to Movesmith operating standards before taking jobs. We check the documents you provide and confirm the area you cover before activating your account.
- Goods in Transit insurance
- Public Liability insurance
- A suitable van or vehicle for the jobs you accept
- A UK base postcode
- A working smartphone for job updates
- Ability to communicate clearly with customers and Movesmith
- Agreement to Movesmith supplier terms and reliability standards
Supplier responsibility
You are responsible for ensuring any vehicle used for Movesmith jobs is roadworthy, taxed, MOT'd where required, insured and legally compliant. Movesmith may request evidence or pause access if concerns are raised, but suppliers remain responsible for vehicle compliance.
Reliability
Accepted jobs need to be honoured unless there is a genuine issue. If something changes, tell us early so we can protect the customer and support the operator.
Declining an offered job before accepting is always free and never counted against you. The detailed reliability framework — including how repeated cancellations after acceptance are handled — is covered during onboarding.
Operator questions
What customer information can I see before accepting?
You see the move scope, access and parking assumptions, a simple confirmation that Movesmith has a customer contact route, and whether an approved change means you must review the latest scope. It is not a customer rating and it does not reveal the customer’s name, phone number, email address or exact address before acceptance.
Can I respond to a review or appeal a Strike?
Yes. My Record lets you submit one factual response for moderation, ask Movesmith to review an inaccurate or materially incomplete verified review, and appeal the latest Strike within seven days. Pending appeals do not automatically switch off trust or safety controls; an upheld appeal applies the recorded correction and includes a written outcome.
Can Movesmith suggest work for my return journey?
Yes, if you switch it on in Availability. Movesmith can compare your declared working days and operating areas with one of your booked delivery corridors and another job’s outward areas and time window. It is a planning suggestion, not reserved or guaranteed work: ordinary eligibility, fixed payout and two-step acceptance still apply. Exact customer addresses stay private until acceptance. Empty-mile and contribution figures are estimates, not measured fuel, profit, emissions or a sustainability promise.
Do I pay for leads?
No. Movesmith does not charge lead fees, listing fees or a monthly subscription. The applicable commercial arrangement and complete fixed payout are shown in each job offer before you accept it.
How is commission agreed?
Existing commission agreements and versioned cost-plus offers follow their accepted terms. The complete payout is shown before acceptance. Congestion Charge, Dartford Crossing and supported tunnel charges pass through in full without a platform-fee deduction on those amounts.
See what jobs are priced at and what comes off the top.
For a conversation before applying, email Movesmith.
What does my payout cover?
Your offer shows one complete fixed payout for the confirmed crew, vehicle plan, handling, mapped journey and planned return operation. There is no hidden separate travel payment on top.
Supported customer road charges such as the Congestion Charge, Dartford Crossing and tunnel fees are already included in the fixed payout; ULEZ compliance remains your responsibility. Cross-London house moves over eight miles also add the published driving supplement, passed through to you in full.
Before accepting, the job shows the fixed payout and the route, scope, access and committed-time facts needed to judge it safely. Private vehicle, crew and fixed-cost inputs in Earnings estimate your contribution but never change the offer, matching or ranking.
When do I get paid?
When the customer signs off with their Sign-Off PIN, Movesmith captures their payment and submits your payout to Stripe, provided no Booking-linked hold or dispute applies. If the PIN is unavailable, the move goes to documented Movesmith review, normally within 48 hours.
Stripe normally pays a submitted UK payout within 3 working days. After the first successful payment, Stripe’s initial settlement can take up to 7 calendar days; Stripe shows the expected date.
Protected Pay keeps the fixed amount, included lines, release conditions and expected submission target visible. If a dispute, damage claim or chargeback pauses submission, the job shows the reason, Movesmith owner, review target and release condition. You can request review and add evidence; a deadline never releases another active hold automatically.
Can I decline a job?
Yes. You can decline an offered job before accepting with no penalty. Once you accept, we expect you to complete it unless there is a genuine issue that you report promptly.
Does final Admin approval switch my availability on?
No. Final Admin approval records that you have passed the current job-eligibility checks, but it does not change your availability choice. The availability preference being off does not remove approval or prevent suitable offers and claims. Use blocked dates or a scheduled pause when you cannot work; each job still requires suitable insurance, vehicle, crew and your acceptance.
What insurance do I need?
Operators need valid Goods in Transit and Public Liability insurance before taking Movesmith jobs. Employers’ Liability is also required where the verified employment model makes it applicable. Movesmith confirms the exact evidence and current limits during onboarding and rechecks validity for the move date.
What if the customer’s move is bigger than booked?
Pause before loading the changed scope and tell Movesmith. We review the change with the customer and send any revised fixed price or plan through the platform. You do not agree a doorstep price, accept cash or perform undisclosed extra work for free.
What if a customer cancels on me?
Where Movesmith retains a cancellation fee, you receive the published share as compensation for the reserved time. At 24–48 hours the customer pays 50% and your share is 60% of that retained fee. Inside 24 hours the retained amount is 75% and your share is 65%. For a customer no-show, 100% is retained and your share is 70%. No compensation fee arises where the customer cancels 48 hours or more beforehand.
What if the customer does not show up on move day?
Try the customer contact route shown after acceptance and message through the Booking. If you cannot reach them after 30 minutes on site, contact dispatch from the Supplier Portal so Movesmith can open the no-show process.
For a confirmed customer no-show, 100% of the Booking is retained and your published compensation share is 70% of that retained fee.
What if the customer says I damaged something?
Movesmith compares the customer’s report and photographs with the pickup and delivery evidence. A customer can report damage within 7 days of completion.
Movesmith owns the claim with the customer. Where your Goods in Transit cover applies, recovery from you or your insurer is handled separately; you engage with Movesmith, not the customer’s insurer. The Booking-linked payout can remain on hold while the evidence is reviewed.
Your job page shows the Movesmith owner, your next action, update target, evidence state and payout state. You can challenge the hold in the same record, and Movesmith records the evidence-led financial outcome before release.
What if I am running late or have a vehicle breakdown?
Update the customer through the Booking as soon as you know. For a breakdown that stops the move, contact dispatch immediately so Movesmith can coordinate reassignment or rebooking. Genuine traffic or loading delays are not automatically Strikes, but timely communication and evidence are expected.
What if there is a disagreement with the customer on move day?
Stay calm, pause any disputed or unsafe work, document the facts through the Supplier Portal and contact Movesmith. Do not perform extra work for cash, escalate the argument or abandon the job without telling us. Dispatch owns the next step and the evidence trail protects both sides.
How are customer road charges handled?
Supported Congestion Charge, Dartford Crossing and tunnel amounts are included in the customer's fixed price and your fixed payout. Movesmith does not deduct its platform fee from those exact route charges. You remain responsible for paying the relevant authority. ULEZ is not a customer charge.
What areas do you cover?
Operators can apply from anywhere in the UK. Customers nationwide can submit move details and receive a price, but a Booking proceeds only when suitable local or route-based capacity is confirmed. Portal access, document verification, activation, final Admin job-eligibility approval and your availability choice are separate stages; registration or approval does not switch availability on or guarantee offers or volume.
Based outside London? Register for your area.
How do I get in touch before applying?
General enquiries: Monday–Friday, 8am–5pm, UK time.
For urgent issues with a booked move, call 020 3143 1719 outside these hours, including weekends.
Urgent issues include imminent cancellations, no-shows, breakdowns and problems during a move.
Drive with us.
Two minutes to request access. Every application is verified before activation. Job opportunities depend on customer demand, coverage and suitability.