How it works

How Movesmith works

A clearer way to book removals across London and the South East.

A customer confirms completion on the operator's phone at her front door, the navy moving van parked on the street outside
  1. 1

    Get a clear price

    Enter your move details and see your price before you book. Extras, route charges and selected services are shown before confirmation.

  2. 2

    We match your move

    Movesmith matches your booking with a verified local moving operator based on availability, suitability and reliability.

  3. 3

    Move day is managed

    Your moving operator completes the move and confirms completion. Payment is then captured securely through Stripe.

  4. 4

    Support if something changes

    If plans change, something is delayed or there is an issue, Movesmith helps manage the process.

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Anything else?

How soon can I book?

Same-day bookings are possible subject to moving operator availability in your area. For a standard residential move we recommend booking at least 48 hours ahead to get the best moving operator match.

What happens after I book?

At booking: your card is saved with Stripe (no funds charged or held), you get a booking confirmation email, and our dispatch team starts matching you with a moving operator.

When your moving operator is confirmed (typically 24–48 hours before your move): your card is authorised — funds equal to your quote are reserved by Stripe, not yet captured. You'll get an email with the moving operator's company name, driver contact number, and a direct link to your booking.

On move day: the moving operator arrives in the agreed time window. When the move's complete, they mark it complete in their app and your card is captured.

What if there's more to move on the day?

If your crew finds items that weren't on your booking, they don't haggle a price on the doorstep. We price the extra items upfront and text you a link to approve and pay the difference — taken from your saved card only if you approve.

Nothing is added without your say-so, and our crews never ask for cash.

What if I need to reschedule?

Free if you reschedule 48 or more hours before your move. £35 admin fee if closer to the day or if you already used your free reschedule.

You can reschedule directly from your confirmation page — no phone call needed.

Who do I contact if something's off?

Call us on 020 3143 1719 (Mon–Sun 8am–8pm) or email support@movesmith.uk. For time-of-move issues, your assigned moving operator's direct phone number is in the booking confirmation.