How it works
How Movesmith works
A clearer way to book removals across London and the South East.
- 1
Get a clear price
Enter your move details and see your price before you book. Extras, route charges and selected services are shown before confirmation.
- 2
We match your move
Movesmith matches your booking with a verified local operator based on availability, suitability and reliability.
- 3
Move day is managed
Your operator completes the move and confirms completion. Payment is then captured securely through Stripe.
- 4
Support if something changes
If plans change, something is delayed or there is an issue, Movesmith helps manage the process.
Anything else?
How soon can I book?
Same-day bookings are possible subject to supplier availability in your area. For a standard residential move we recommend booking at least 48 hours ahead to get the best supplier match.
What happens after I book?
At booking: your card is saved with Stripe (no funds charged or held), you get a booking confirmation email, and our dispatch team starts matching you with an operator.
When your operator is confirmed (typically 24–48 hours before your move): your card is authorised — funds equal to your quote are reserved by Stripe, not yet captured. You'll get an email with the operator's company name, driver contact number, and a direct link to your booking.
On move day: the operator arrives in the agreed time window. When the move's complete, they mark it complete in their app and your card is captured.
What if I need to reschedule?
Free if you reschedule 48 or more hours before your move. £35 admin fee if closer to the day or if you already used your free reschedule.
You can reschedule directly from your confirmation page — no phone call needed.
Who do I contact if something's off?
Call us on 020 3143 1719 (Mon–Sun 8am–8pm) or email support@movesmith.uk. For time-of-move issues, your assigned supplier's direct phone number is in the booking confirmation.