Every move performed by an approved moving operator.

What we check at application

• Goods in Transit insurance — valid policy required before taking jobs.
• Public Liability insurance — valid policy required.
• Vehicle-compliance declaration — moving operators acknowledge in writing that any vehicle they use for Movesmith jobs is roadworthy, taxed, MOT'd where required, insured and legally compliant. Moving operators remain responsible for ongoing compliance.
• Operating capacity — fleet composition, maximum crew size, suitable job types and specialist capabilities must be confirmed and kept current.
• Service-area fit — base postcode, travel range and availability are checked alongside the work they have declared they can perform.
• Identity — for limited companies, a Companies House check; for sole traders, ID and base-address.

What we check for each move

• Job fit — the declared inventory or property volume must fit the available vehicle or fleet and crew.
• Service capability — move type, packing and any piano, specialist or high-value requirements must match the operator's confirmed services.
• Move-date insurance — the required policies and cover are checked against the scheduled move date.
• Evidence readiness — where extra photographs or a handling plan are required, the move stays on hold until Movesmith approves them.

What we monitor after activation

• Completion quality — moving operators who consistently complete moves well, with strong evidence and customer feedback, rank ahead for suitable work.
• Reliability — moving operators carry a record of late cancellations and no-shows. Repeated reliability issues affect future access to jobs and can lead to removal from the platform.
• Insurance currency — moving operators are responsible for keeping their cover valid and notifying us if anything lapses.
• Claims and customer feedback — substantiated outcomes factor into future job offers. An operator who falls below our assignment standard is blocked from new work.

What this means for your move

When Movesmith assigns a moving operator to your move, they've passed both the platform checks and the checks for that specific job. You'll get their full company name, a direct contact number and a secure move-status link the moment they accept — all through Movesmith. Your booking and your contract stay with Movesmith Ltd: we manage the move and are your single point of contact from quote to completion. No bidding — we picked them because their vehicle, crew, capabilities, location, availability and current performance fit your move.