Every move performed by an approved moving operator.

What we check at application

• Goods in Transit insurance — valid policy required before taking jobs.
• Public Liability insurance — valid policy required.
• Vehicle-compliance declaration — moving operators acknowledge in writing that any vehicle they use for Movesmith jobs is roadworthy, taxed, MOT'd where required, insured and legally compliant. Moving operators remain responsible for ongoing compliance.
• Service-area fit — base postcode and the vehicle type they've declared.
• Identity — for limited companies, a Companies House check; for sole traders, ID and base-address.

What we monitor after activation

• Completion rate — moving operators who consistently complete moves on time, with no damage claims and good customer feedback, get more jobs offered.
• Reliability — moving operators carry a record of late cancellations and no-shows. Repeated reliability issues affect future access to jobs and can lead to removal from the platform.
• Insurance currency — moving operators are responsible for keeping their cover valid and notifying us if anything lapses.
• Customer feedback — every move ends with a customer rating that factors into future job offers.

What this means for your move

When Movesmith assigns a moving operator to your move, they've been through the checks above. You'll get their full company name, a direct contact number and a live tracking link the moment they accept — all through Movesmith. Your booking and your contract stay with Movesmith Ltd: we manage the move and are your single point of contact from quote to completion. No bidding — we picked them because they're a good match for your route, vehicle size, and timing.