Your move.
Done properly.

Yes. Choose Move a home or room for a home removal, or Collect or deliver furniture and items for one item or several. Item delivery supports your own belongings and collections from a retailer, private seller, auction house or business. Both use the same fixed-price process and suitable-team checks.

Storage is an endpoint, not a separate storage product. Movesmith supplies removal to or from a customer-arranged storage facility, subject to the supported access rules.

Choose your move type.

Movesmith uses your confirmed inventory, box range, property, access and mapped route to offer a viable one-journey plan and, where it improves the operation, a separately priced two-journey plan. Two journeys use the same supplier, vehicle, crew and driver continuously on the same day; the extra loop is limited to 45 minutes and the complete planned move to ten hours. You actively choose the plan and fixed price before booking. We never change the journey count or price after booking without your express approval.

Tell us separately about pickup and delivery: choose where the van can park lawfully, then give the carry distance, floor, lift, stairs and any awkward access. A private driveway or unrestricted street selection is enough by itself. For permit-controlled, paid or loading-bay parking, also give who is arranging it, whether it is confirmed, its operating window and the exact lawful position. Unknown or unsupported access is reviewed before we offer a fixed price, and a carry of 50 metres or more needs a tailored review. Do not enter gate codes, passwords or access credentials in the booking.

See the full pickup and delivery access checklist.

If there is no lawful parking, furniture does not fit, access is unsafe, unplanned dismantling is needed or delivery cannot be completed, the operator pauses the affected work and sends Movesmith a structured report with evidence. The operator cannot invent a charge or take cash at the door. Movesmith reviews the facts and, if the job needs to change, sends you a fixed proposal. Extra work or payment happens only after you expressly approve it; if you reject it, there is no variation charge and Ops arranges the safe next step, rebooking or a fresh quote.

For higher-risk stairs, carries, parking restrictions or specialist handling, your signed private tracking page asks only for the current access photos needed to plan the move. Matching stays paused until you confirm whether anything changed and Movesmith approves the evidence. The named moving operator then reviews and acknowledges that approved version before accepting. A reported change goes through a fixed proposal, never a doorstep charge. Do not include faces, keys, passwords or access codes.

No. Movesmith does not give customers a reputation score. An eligible operator sees only privacy-safe facts needed to plan that Booking: whether the current scope, access and parking are recorded, whether Movesmith has a contact route, and whether an approved change means the latest scope needs review. Your name and contact details remain hidden until acceptance.

Movesmith provides the removal to or from a storage facility that you arrange and pay for. We do not supply, manage or guarantee the storage unit. The standard fixed-price journey supports one home-to-storage or storage-to-home leg with confirmed facility hours or a matching booked slot, suitable loading access for a 3.5-tonne vehicle, less than 50 metres carry, and ground-floor access or a usable goods lift. If the facility refuses entry, booked access is missing, the disclosed unit or access is wrong, the facility window is exceeded, or redelivery is needed, the operator pauses and submits a structured report with appropriate evidence. Waiting is free for 15 minutes, then £25 per started 30-minute block up to three blocks; configured failed access is £60; and £120 redelivery applies only to a supported short repeat visit using the same booked locations and disclosed access. A changed or uncertain journey or access needs a fresh fixed quote. Nothing extra is charged and no varied work continues unless you approve; if you reject it, Movesmith Ops coordinates the safe next step or rebooking.

Choose “Storage facility” for the relevant pickup or delivery and provide the structured access details. Do not send storage passwords, account credentials or access codes.

See the published storage access rules.

We record your route, move date, contact details and fixed price, then check suitable verified operator capacity.

A priority request is not a Booking. No card is saved and no payment is taken. Your confirmation email includes a secure link to review, amend or withdraw the request at no charge.

If you amend the date, route, inventory, access or services, we recalculate the fixed price and restart the capacity check. Any earlier booking invitation stops working. We contact you before inviting you to review the current terms and complete the Booking yourself.

Movesmith automatically restarts the search for a suitable verified operator and opens an urgent case owned by our operations team as soon as a cancellation or no-show is reported.

Your secure move page shows the case owner, next action and update deadline, together with the evidence and payment state. If we cannot provide a suitable replacement, you receive a full refund plus the applicable goodwill service credit towards a future move, from £25 up to £150.

Only customer-safe case information is shown. The outcome also affects the operator’s access to future Movesmith work.

See the cancellation policy.

Yes. Cancellation is free 48 hours or more before your move.

Closer to the move there is a published fee: 50% at 24–48 hours, 75% in the final 24 hours and 100% for a customer no-show, because the moving operator has reserved the time.

See the full cancellation breakdown.

A verified crew, a suitably sized vehicle, loading, driving and unloading, clear liability terms based on the details you declare at booking, and any customer road charges shown for your route.

Home access and floor details are declared before pricing and reflected once in the property price. Optional services such as packing, piano handling and dismantling are selected separately. Published no-lift stairs charges remain separate for single-item and small-load jobs.

The operator does not haggle or agree a cash price at the door. They pause before loading the changed scope and report it to Movesmith.

Movesmith prices any additional work as a new fixed proposal. It is charged to your saved card only if you expressly approve it. Nothing is added without your agreement.

Before activation, each operator must provide the required insurance, identity and vehicle-compliance information, plus their fleet, crew, suitable job types, specialist capabilities, service area and current capacity.

For your Booking, we match the declared inventory or property volume, required vehicle and crew, job type, capabilities, route and date against those current records. Move-date insurance and reliability also have to pass; an operator who fails a binding check cannot be assigned.

After the move, we send you a one-time Sign-Off PIN by text and email. Payment is captured when you voluntarily provide that PIN to confirm completion.

If PIN sign-off cannot happen, Movesmith reviews the move audit trail and documents the completion decision before any capture. A timer or silence alone never releases payment.

Movesmith takes the Customer payment and remains responsible for capture, refunds and disputes. The moving operator does not charge you or decide the outcome.

Where evidence needs review, Movesmith can pause that Booking’s Operator payout while the owned case is investigated. The Operator receives only a role-safe reason and evidence route, not your private payment or claim information.

Raise the issue with Movesmith, not the moving operator. We own the investigation, use the Booking record and move photographs, and can hold the Booking-linked Operator payout while the evidence is reviewed.

Your private case timeline shows the owner, next action and update target. The assigned Operator sees a separate role-safe view, not your private claim or payment information.

See the response times, declared-value limits and exclusions in Our liability to you.

A public review must come from a completed Movesmith Booking. We publish it only after the customer explicitly agrees and Movesmith moderates it for authenticity and safety.

See verified customer reviews.

Where the mapped route requires them, the actual Congestion Charge, Dartford Crossing charge and supported tunnel tolls are included in your one fixed price. Movesmith does not add its platform fee to those exact regulatory amounts. ULEZ remains the operator’s responsibility and is never charged to the customer.

Yes, anywhere in the UK. Supported routes can price instantly. The mapped outward and return journey, platform-sized crew, vehicle and handling plan are calculated into one complete fixed price before payment. Temporary route failures are retried; routes, access or handling outside the published rules go to a tailored fixed-price review.

Book online when a suitable moving team is available. Otherwise, request an availability check before any booking, card setup or payment.

For anything unusual, email hello@movesmith.uk.