Letting agents and BTR

A clear removals handover for tenants and residents

How letting agents and build-to-rent teams can offer a consistent removals route without taking on transport operations.

Earn a fee on every completed home or office move your clients book. You earn a fee on every completed home or office move your clients book: £8 for a studio or 1-bed, £15 for a 2-bed, £25 for 3 bedrooms or more. Office or shop moves: £15 up to 10 desks, £30 above. After 50 moves in a month, we add £5 to each move after that. Fees apply to moves your clients pay for, including client-paid bookings made through Movesmith Business. We pay once the move is completed and paid for, monthly with a statement. Nothing is paid on cancelled moves or on moves refunded within 14 days of completion. Moves your organisation pays for through Movesmith Business get the organisation discount instead. A referral never changes your client's price.

Seated at a wooden kitchen table, a pair plan a move beside a notebook, a set of keys, a tape measure and taped cardboard boxes.

A practical handover

  • Share one referral link in pre-move communications.

  • Ask clients to provide their real addresses, inventory and access details directly to Movesmith.

  • The client books at the fixed price and a verified mover then accepts the job; if none does in time they pay nothing. A referral alone does not reserve a team or date.

See it in Movesmith

  • Booking a move for a client in Movesmith Business on a phone: the client's name, mobile and email filled in with sample data, and a Get fixed price button.
    The real Movesmith portal, shown with sample data

Tenant Move In Checklist for Letting Agents and Property Teams

Confirm keys, belongings, access and responsibilities before arranging a tenant move.

9 min read

Read the full guide →

Resident Moving Checklist for Build to Rent Teams

Coordinate the route through the building as carefully as the journey between addresses.

9 min read

Read the full guide →

Questions

Can our tenants book with our link?
Yes. Share your referral link in pre-move messages and the tenant books through the normal Movesmith journey. They see the fixed price before they book.
Can we prepare the move for a tenant?
Yes, through a Movesmith Business account, which we review before opening. You prepare the move, then send it to the tenant to review and pay, or book it yourselves when your organisation is paying.
Who handles building access?
Your team does. Tell tenants about lift bookings, loading bays and key collection, and they give Movesmith the access details when they book.